Privacy Policy

1. Introduction

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Request a quote or consultation for construction materials or services
• Submit a contact form or inquiry
• Sign up for our newsletter or promotional communications
• Create an account on our website
• Visit our showroom or facilities in Toronto
• Enter into a contract for our services

This information may include: name, email address, phone number, mailing address, project details, property information, payment information, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and geographic location
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses
• Device information and operating system

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Processing and fulfilling your requests for quotes, consultations, and orders
• Providing customer service and support for our construction materials and services
• Communicating with you about your projects, orders, and deliveries
• Sending you marketing communications about our divisions and services (with your consent)
• Improving our website, products, and services
• Conducting business analytics and market research
• Complying with legal obligations and protecting our legal rights
• Preventing fraud and maintaining security

4. Disclosure of Your Information

We may share your personal information in the following circumstances:

4.1 Within Our Organization

Your information may be shared among our six divisions (stone retail, stone fabrication, OrdoSaxum luxury stone design, custom cabinetry, doors & windows, and Landscaping) to provide you with coordinated services.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including payment processors, delivery services, contractors, website hosting, and marketing services. These providers are contractually obligated to protect your information.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if necessary to protect the rights, property, or safety of JR Stone Elite, our customers, or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include secure servers, encryption, access controls, and employee training. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For construction projects, we may retain project-related information for up to 7 years for warranty, legal, and business purposes.

7. Your Privacy Rights

Under Canadian privacy legislation, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Withdraw consent for marketing communications
• Request deletion of your information (subject to legal retention requirements)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided below.

8. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and promotions. You can opt out of these communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

9. Third-Party Websites

Our website may contain links to third-party websites, including our division websites (AllCornerstone.com, LuxeStoneAndTile.com, ERAcable.ai). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: